How to Increase Your Influence at Work
- Influencing
How to make your ideas heard and discover the factors that make a good influencer
- Podcast
Resources
Spoilt for Choice? Customer Service
- Communication Skills
Whether it’s restaurants, hotels, construction companies, financial institutions, or training companies – We really are spoilt for choice!
- Blog
Communication: Active vs Passive Choosing
- Communication Skills
Remember a time you made what we here at Impact Factory call an active choice?
- Article
Active Listening Communication Skills 101
- Active Listening
Most people don’t listen in order to understand. They listen in order to reply!
- Blog
Overt and Covert Influencing
- Influencing
If you can distinguish between the two, you will have more say over the possible outcomes!
- Article
Perfect Communication
- Communication Skills
We’re just trying to muddle through and somehow manage to get things done without anyone getting killed.
- Blog
Talk To Each Other Instead
- Communication Skills
Made us both laugh. Of course I’ve talked before about going out to dinner with my husband and at the adjoining table was a family of five with mom and dad and three children of varying teen years. Every single one of them had a device and none of them were talking to each other.
- Blog
Influencing & Negotiation: Does It Have to be So Calculated?
- Influencing
- Negotiation
That’s a question we get a lot on our courses. Some people seem really uncomfortable with the idea that to be good at influencing and negotiation it all has to be premeditated.
- Blog
Miscommunication is the Norm: Why Does It Go So Wrong?
- Communication Skills
Many years ago we pinched a really good phrase from a BT initiative they ran back in the
1990s:
- Blog
Not Nice or Nasty – The Art of Saying No
- Assertiveness
Splitting the difference with assertiveness skills. You don’t have to be nasty, just a little less nice will do it!
- Blog
Communication. Presentation. Impact!
- Communication Skills
Achieve more in 2024 with two courses designed to transform the way you work
- About Impact Factory
- Blog
What is Assertiveness?
- Assertiveness
It’s not about being nasty – It’s more about becoming a little less nice in a calculated sort of way!
- Article
Assertiveness, David Mitchell and Impact Factory
- Assertiveness
“Could I be that assertive?” asked David Mitchell to himself before joining an Impact Factory session for his BBC programme on Manners.
- Podcast
Benefits of Being Assertive
- Assertiveness
When you are assertive you able to say ‘no’ with confidence and not feel guilty and give the other person an alternative for when a particular job, for example, can be discussed.
- Tips
Ten Tips for Cross-Cultural Communication
- Culture
- Communication Skills
Cross-cultural communication can be a tricky business.
These basic tips can go a long way in minimising misunderstandings and maximising your cross-cultural communication skills.
- Tips
Email Reflections: 10 Simple Courtesies
- Writing for Business
Here are some very important tips you will want to know — ten ways to be respectful and courteous to your receiver — before you respond to another email.
- Tips
Assertive Anger Management Techniques
- Assertiveness
Most of us tend to communicate in a way that was adaptive in the environment we grew up, but problematic in our lives today.
- Article
What is an Activist – Then and Now
- Influencing
Today is Martin Luther King Jr day and every year I do take time to reflect on where we are and where we aren’t.
Some years I am full of rage and despair and others, hope and encouragement.
- Blog
Assertiveness – Overcome Conversation Power Plays
- Assertiveness
When you know you are supposed to “just shut up and listen,” and you really want to get your point across, you have options.
- Article
Assertiveness: Why it’s Hard to Just Say No
- Assertiveness
It’s really hard to say no for a lot of reasons – reasons that unassertive people believe are true usually with very little evidence.
- Article
Communication: Gossip and the Rumour Mill
- Communication Skills
Rumours really are a form of gossip and humans do derive a great deal of pleasure from gossip, whether it’s about colleagues, pop stars, royalty or the neighbour across the road.
- Blog
Behaviour Change
- Influencing
Being able to change another’s viewpoint, or your own for that matter can be no small thing.
- Article
A Conspiracy to Keep People Small
- Self Confidence
- Personal Impact
Is there an unspoken agreement to behave ourselves and not make waves if everyone else does the same?
- Blog
Personal Impact
- Personal Impact
When it comes to individuals making an impact, personal impact, we think in terms of leaving something behind that wasn’t there before.
- Article
