Top Ways to Deal with Conflict – and Harness Its Potential!
- Conflict
Research shows that managers often spend as much as 20 per cent of their workday trying to resolve conflict.
- Tips
Resources
Dealing with the Media – UK Media Skills
- Media Skills
To a story-hungry journalist, nothing is sacred, no one is exempt and everyone is vulnerable!
- Article
Boost Your Every Day Communication Skills
- Communication Skills
The only person you can be sure of changing in any communication is you.
- Article
The Seven Barriers to Communication
- Communication Skills
Communicating is straightforward.
What makes it complex, difficult, and frustrating are the barriers we put in the way.
- Article
Top 10 Customer Service Tips
- Customer Service
Focus on the customer rather than yourself for greater business benefit
- Article
What is Leadership?
- Leadership Skills
Ask a hundred people ‘what is leadership?’ and you will receive a hundred different answers, so let’s look at the fundamentals
- Article
Simple Tips for Swift Conflict Resolution
- Conflict
Learn how to engage with conflict in order to find a solution for all concerned.
- Article
Creative Thinking For an Agile Innovation Culture
- Change Management
Encourage employees to put diverse ideas together which makes businesses thrive and creates a culture of innovation and high engaged teams.
- Podcast
Soft Skills CPD, Vital for Cultural Shifts and Thriving Organisations
- Change Management
Put the individual at the centre of learning to make change effective and implement a successful culture shift through Continuing Personal Development (CPD).
- Podcast
Putting People at the Heart of the Business
- Management
- Connecting
- Leadership
Help your organisation to stay ahead of the game, addressing rapid growth and change and improving productivity and retention.
- Podcast
Managing and Leading People Through Change
- Change Management
The importance of leading people through change by transparent communication.
- Podcast
What is Personal Impact?
- Personal Impact
If you can positively impact those around you, you’re more likely to be successful in achieving your goals!
- Podcast
Can Women Feel Confident and Make Their Voices Heard in All Forums?
- Women in Leadership
Impact Factory Director Jo Ellen Grzyb joined Woman’s Hour on BBC Radio 4 to offer practical tools to inspire all and boost confidence.
- Podcast
Remote Training at Impact Factory
- Remote Training
Remote soft skills training provides flexible and accessible learning that aligns with the modern work environment.
- Video
Delivering Bad News Confidently
- Interpersonal Skills
- Empathy
Simple steps for calm and effective management of difficult situations
- Article
Promoted to Line Manager?
- Line Management
People are often promoted to line managers without being given adequate support and training. What Could Possibly Go Wrong?
- Article
Help Out at Home
- Remote Working
Increase the levels of productivity, well-being, and loyalty by an amount well in excess of the cost!
- Article
Managing Mental Health Issues
- Wellbeing
- Difficult People
It’s not just about extremes. People suffer depression, anxiety and grief due to high levels of uncertainty!
- Article
How Well Do You Interview?
- Interview Skills Resources
It’s your job to help bring the interview to life so that we want to know more and can visualise you working for us!
- Article
Quicker Meetings: Changing Unproductive Patterns
- Better Meetings
If you want productive meetings you have to start to change the patterns that make them unbearable!
- Blog
Influence With No Authority
- Influencing
How can I possibly influence someone when I have no authority over them? The same way you would if you did have authority over them!
- Article
How to Increase Your Influence at Work
- Influencing
How to make your ideas heard and discover the factors that make a good influencer
- Podcast
Performance Management: Are You Guilty of Magical Thinking?
- Performance Management
Maybe somehow, problems with people’s performance will fix themselves without anyone having to say anything to anybody?
- Blog
Business Presentation Tips
- Presentation
Good presentation skills are within everyone’s reach.
Here are some simple tips to help you hone more effective presentation skills.
- Tips
