The Importance of Strong Communication Skills
- Communication Skills
Strong communication skills are one of the most important traits employers are looking for!
- Article
Resources
Improve Communication – Top Ten Skills
- Communication Skills
Here you will find the top ten easy-to-apply skills to improve communication in both your work and life.
- Tips
What's Your Communication Quotient?
- Communication Skills
Forget EQ! These days it’s your CQ that matters…your Communication Quotient!
- Article
Customer Service Tools
- Customer Service
Good customer service can make or break a company. It should be the number one priority of any business!
- Article
Customer Relationship Marketing
- Business Development
A proven way of increasing your sales and the customer conversion rate of your prospects and leads.
- Article
Empower Your Employees for Great Customer Service
- Customer Service
- Empowering
Give staff the authority to make decisions and take appropriate actions without first seeking approval from others!
- Article
Customer Service – Three Simple Steps!
- Customer Service
These three steps will save you tens or even hundreds of thousands in consultants fees. Easy!
- Tips
Good Customer Service Culture
- Customer Service
Whatever you do, do it with a positive attitude. If you don’t enjoy what it is you do, then do something else.
- Article
Customer Service Has Moved Towards Customer Care
- Customer Service
A truly service-driven economy is really a customer care economy!
- Article
Customer Service Perspective
- Customer Service
A Customer Service Perspective is all about having a relationship with your customers rather than seeing them as a trial to get through!
- Article
How To Deal With A Difficult Customer
- Customer Service
Handling difficult customers can be challenging, but it’s well worth mastering the negotiation skills required to win their loyalty.
- Article
Keys to Providing Good Customer Service
- Customer Service
It is so important that you nourish your customers and make them feel that they count.
- Tips
Motivating Customers to Speak Out
- Customer Service
Everyone gives lip service to customer service, but some do practice extraordinary customer service!
- Article
What Do Your Customers Really Want?
- Customer Service
Like a best friend, your just-right customer wants what you do, the way you do it, not what you think you need to do to compete!
- Article
Innovation: Thinking Outside The Box
- Innovation
The “box” is the normal way of doing things and looking at things. It is the assumptions that almost everyone involved is making.
- Article
Organisational Structure, Creativity, Innovation
- Creativity
An organisation’s structure can inhibit or foster creativity and innovation.
- Article
How To Be Creative
- Creativity
Creativity comes from laying aside the rules – even for just a little while.
- Article
Creativity Management Deconstructed
- Creativity
Successful firms generally start off as small, creative enterprises. So what happens when they grow?
- Article
Tapping Into Your Creativity
- Creativity
Your Life Treasure Map is symbolic of what you desire and wish to manifest or create!
- Article
The Creativity Quiz
- Creativity
Here at Impact Factory, we don’t ask
‘How Creative Are You?’, but rather
‘How Are You Creative?’
- Quiz
Discover the benefits of invisible leadership
- Leadership Skills
Creative Leadership requires a culture where the visions and goals of the organisation are held by the workforce, rather than the leader!
- Article
Generating Ideas to Overcome Business Downturn
- Ideas
In every aspect of life, at one point or another, we end up in a similar situation where we desperately need new ideas, but can’t generate them!
- Article
Why Don’t Good Ideas Work?
- Ideas
The bottom line is that doing things the way we’ve always done them isn’t the solution to every problem.
- Article
Brainstorming and Innovation
- Innovation
Who needs a computer when you have access to six trillion brain cells?
- Article
