Customer Service in the Age of AI: People First
In this short episode, Jo Ellen Grzyb and Tina Lamb explore how AI is changing customer service – and why the human touch still makes all the difference.
In this short episode, host Jo Ellen Grzyb sits down with Tina Lamb to explore the evolving world of customer service in an AI-driven age. While technology is transforming how businesses operate, Jo Ellen and Tina emphasise that human connection remains at the heart of every meaningful customer experience.
From empathy and active listening to creative problem-solving, they discuss the irreplaceable qualities people bring to every interaction. The episode also highlights practical ways organisations can balance the efficiency of AI with the warmth and understanding that only humans can provide, creating lasting impact for customers and teams alike.
This episode offers a quick, insightful listen for anyone interested in customer experience, leadership, and the future of work – showing why people truly come first, even in a digital world.
