Line Management Course - Two Day
Handle challenging issues, build productive workplaces and strengthen relationships within your team.
- Maximum 10 Delegates
- Top Quality Trainers
- Money Back Guarantee
A fresh perspective on training that is engaging and interactive. This training was presented in a truly unique way. It was both interactive and engaging. I would highly recommend this course if you are leading a team and would like to learn how to deal with the various personalities you may come across.
Develop Essential Management Skills
Roles and Responsibilities
Supervising Others
Communication Skills
Employee Engagement
Managed to Managing
Time Management
Active Listening
Overcoming Challenges
Giving Essential Feedback
Managing Upwards
Managing a Team
Setting and Achieving Goals
Book this Line Management Course
This course is only available as one-to-one skills training.
Please contact us to discuss further options.
If you want to book 4 or more people on to a single course, please contact us:
Location
London Training Rooms,Suite 121
Business Design Centre,
52 Upper Street,
London, N1 0QH
Running time
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Course Overview
Our popular two-day line management course is suitable for newly appointed managers, first-line managers, supervisors and those with experience who want to improve their effectiveness.
We give particular focus to those who have to manage remote or hybrid teams.
Our first line management courses are designed to help you understand and engage with what a line manager is supposed to do.
Course Benefits
This First Line Management Course is limited to 10 delegates, ensuring that each participant receives personal attention throughout the course.
Top-quality trainers means a total focus on you.
Line Management Course
DAY ONE:
The Line Management Journey
- The Challenge of First Line Management
- From Managed to Manager
- Stepping Up
- Things They Don’t Tell You
- Hands-On vs Hands Off
- Response Styles
- Wheel of Empathy
- Motivation
DAY TWO:
Being an Outstanding Line Manager
- Delegation
- Asking Questions
- Feedback Finesse
- I Noticed That…
- Blame vs Effect of Behaviour
- Deliberate Misunderstanding
- Pushback
- Personal Style
Course content
The Line Management Journey
When you were managed well
Being poorly managed
When you managed successfully
Skills and resources you used
From Managed to Managing
Differences between being managed and managing
Key Line Management Skills
Supervising and first-line management
Stepping Up
Acknowledging key skills and qualities you already have
Identifying a key management quality to develop
Things They Don't Tell You
What line managers are responsible for, including those that aren’t necessarily in the job description!
Those little ‘extras’ that can seem daunting
Hands-On vs Hands-Off
Managing face-to-face vs remote
Identifying how your team members prefer to be managed
Response Styles
Introduction to coaching styles
Best ways to communicate with each team member
What gets in the way?
Wheel of Empathy
The verbal and non-verbal clues that help you to read others
Motivation
Look at your motivators and what motivates other people
Delegation
Holding on to familiar work
The challenge of delegating
Understanding the difference between doing it yourself, telling or coaching
Asking Questions
Practise a range of questioning techniques
Feedback Finesse
What is feedback for?
Prepare and practise feedback conversations
I Noticed That...
Pre-empt difficulties and patterns of behaviour
Blame vs Effect of Behaviour
How to avoid finger-pointing and blame
Deliberate Misunderstanding
Dealing with obtuse or difficult people
Pushback
Push back when there’s pressure from above and pressure from the team
Personal Style
What makes you a great Line Manager?
Our Course Team
Reviews
CPD Accredited Course
A total of 12 (TWELVE) hours CPD study will be completed for this course.
Ongoing Support Service
- Email and telephone access to both of your trainers.
- You will also have access to the Line Management post-course web page, giving access to the extensive material and imagery including:
Why Choose Impact Factory?
We provide a learning platform tailored to your professional growth, regardless of your level of experience. Your training course will cover the topics in a fun and engaging way, delivering high-level concepts in a fresh and accessible manner that is suitable for everyone.
Some of the reasons we believe in our ability to deliver you success:
- 5-star rating on Google, from professionals just like you.
- 4.8/5 for Customer Experience and 4.9/5 for Our Product on Feefo, from verified individuals.
- A diverse delivery team, each bringing a unique delivery method.
- Frequently sold-out workshop sessions.
- A wealth of case studies.
- CPD Accredited Course
- A track record of delivering value for organisations through the empowerment of their people.
