Induction Training: Build Your Best Brand Ambassadors
- Customer Service
- Train the Trainer
Transform new joiners into true believers
- Article
Resources
Top 10 Customer Service Tips
- Customer Service
Focus on the customer rather than yourself for greater business benefit
- Article
Bad Customer Service: Once was more than enough, thank you
- Customer Service
Places or people that never keep their word and who wouldn’t know what exceeding expectations even looked like!
- Blog
Customer Service: Is the Customer Always Right?
- Customer Service
The perceived wisdom is that the customer is always right.
- Blog
Customer Service Skills
- Customer Service
Customer Service Skills are not difficult to learn, but if you don’t like people, you’re in the wrong business!
- Blog
Moving House Customer Service and Communication
- Customer Service
So here we are in our new house surrounded by packing boxes – What do we do Now?
- Blog
Why Customer Service is More Important Than Ever
- Customer Service
When the human element is absent, complainers often say things they wouldn’t say face to face!
- Article
Establishing a Customer Service Culture
- Customer Service
Eight critical steps to establish a customer service culture. Find Customer Service Training in London.
- Article
Customer Facing
- Customer Service
‘The Human Moment’: That moment when businesses actually come face to face with people rather than using technology to get their message across.
- Article
Delivering Great Customer Service – 10 Tips
- Customer Service
People will remember what you or your employees have done or not done.
- Article
Top Tips for Excellent Customer Service
- Customer Service
Learn how to create Win/Win situations so everyone goes away feeling ‘right’ and returning for more.
- Podcast
Presenting with Confidence to Customers
- Customer Service
- Presentation
Use the ‘matching’ technique to deliver exactly what customers need
- Article
Customer Service Tools
- Customer Service
Good customer service can make or break a company. It should be the number one priority of any business!
- Article
Empower Your Employees for Great Customer Service
- Customer Service
- Empowering
Give staff the authority to make decisions and take appropriate actions without first seeking approval from others!
- Article
Customer Service – Three Simple Steps!
- Customer Service
These three steps will save you tens or even hundreds of thousands in consultants fees. Easy!
- Tips
Good Customer Service Culture
- Customer Service
Whatever you do, do it with a positive attitude. If you don’t enjoy what it is you do, then do something else.
- Article
Customer Service Has Moved Towards Customer Care
- Customer Service
A truly service-driven economy is really a customer care economy!
- Article
Customer Service Perspective
- Customer Service
A Customer Service Perspective is all about having a relationship with your customers rather than seeing them as a trial to get through!
- Article
How To Deal With A Difficult Customer
- Customer Service
Handling difficult customers can be challenging, but it’s well worth mastering the negotiation skills required to win their loyalty.
- Article
Keys to Providing Good Customer Service
- Customer Service
It is so important that you nourish your customers and make them feel that they count.
- Tips
Motivating Customers to Speak Out
- Customer Service
Everyone gives lip service to customer service, but some do practice extraordinary customer service!
- Article
What Do Your Customers Really Want?
- Customer Service
Like a best friend, your just-right customer wants what you do, the way you do it, not what you think you need to do to compete!
- Article
