Line Management Course - Two Day
Boost your leadership skills with our popular line management course, perfect for new managers, first line managers and experienced leaders looking to sharpen their effectiveness.
- Maximum 10 Delegates
- Two Trainers per Course
- Money Back Guarantee
A fresh perspective on training that is engaging and interactive. This training was presented in a truly unique way. It was both interactive and engaging. I would highly recommend this course if you are leading a team and would like to learn how to deal with the various personalities you may come across.
This course helps you with
Understanding the First-Line Management Roles and Responsibilities
Supervising Others
Going From Being Managed to Managing
Overcoming Challenges
Mastering First-line Management
Giving Essential Feedback and Managing Performance
Managing Upwards
Practicing Effective Delegation
Prioritising Time
Managing a Team
Setting and Achieving Goals
Tailored Training
If you are looking for Line Management Training for a group or teams, please see our tailored line management skills page.
Call us: +44(0)20 7226 1877
Book this Line Management Course
This course is only available as one-to-one skills training.
Please contact us to discuss further options.
If you want to book 4 or more people on to a single course, please contact us:
- Call +44(0)20 7226 1877
- Email enquiries@impactfactory.com
Location
London Training Rooms,Suite 121
Business Design Centre,
52 Upper Street,
London, N1 0QH
Running time
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Our popular two-day line management course is suitable for newly appointed managers, first line managers, supervisors and those with experience who want to improve their effectiveness.
We give particular focus to those who have to manage remote or hybrid teams.
Our first line management courses are designed to help you understand and engage with what a line manager is supposed to do.
Course Benefits
This First Line Management Course is limited to 10 delegates ensuring personal attention to everyone on the course.
2 quality trainers per group means a total focus on you.
Line Management Course
DAY ONE:
The Line Management Journey
- The Challenge of First Line Management
- From Managed to Manager
- Stepping Up
- Things They Don’t Tell You
- Hands-On vs Hands Off
- Response Styles
- Wheel of Empathy
- Motivation
DAY TWO:
Being an Outstanding Line Manager
- Delegation
- Asking Questions
- Feedback Finesse
- I Noticed That…
- Blame vs Effect of Behaviour
- Deliberate Misunderstanding
- Pushback
- Personal Style
Podcast
Listen to Impact Factory Director Jo Ellen Grzyb and Senior Training Consultant Sarah Dawrant talking about How to Excel as a New Line Manager
The Line Management Journey
When you were managed well
Being poorly managed
When you managed successfully
Skills and resources you used
From Managed to Managing
Differences between being managed and managing
Key Line Management Skills
Supervising and first-line management
Stepping Up
Acknowledging key skills and qualities you already have
Identifying a key management quality to develop
Things They Don't Tell You
What line managers are responsible for, including those that aren’t necessarily in the job description!
Those little ‘extras’ that can seem daunting
Hands-On vs Hands-Off
Managing face-to-face vs remote
Identifying how your team members prefer to be managed
Response Styles
Introduction to coaching styles
Best ways to communicate with each team member
What gets in the way?
Wheel of Empathy
The verbal and non-verbal clues that help you to read others
Motivation
Look at your motivators and what motivates other people
Delegation
Holding on to familiar work
The challenge of delegating
Understanding the difference between doing it yourself, telling or coaching
Asking Questions
Practise a range of questioning techniques
Feedback Finesse
What is feedback for?
Prepare and practise feedback conversations
I Noticed That...
Pre-empt difficulties and patterns of behaviour
Blame vs Effect of Behaviour
How to avoid finger-pointing and blame
Deliberate Misunderstanding
Dealing with obtuse or difficult people
Pushback
Push back when there’s pressure from above and pressure from the team
Personal Style
What makes you a great Line Manager?
