Personal Impact and Feedback

Personal Impact Programme Background and Objectives

While Netflix has extensive resources available on giving and receiving feedback, including insights related to personal impact, these were not consistently applied, especially within cross-regional teams.

The team’s advocate and director, based in Europe, sought to create a safeand unified space where their team felt heard, empowered, and able to ask for support. They wanted the team to view feedback as a strength and vulnerability as part of effective leadership.

The programme aimed to build self-awareness, encourage a proactive feedback mindset, and foster psychologically safe interactions across the team. Personal impact feedback was integral to this initiative.

Programme Overview

The Personal Impact course was designed to help participants explore their individual communication styles, better understand how they’re perceived, and learn assertive, clear methods of giving and receiving feedback.

Through structured models, storytelling, and interactive practice, participants uncovered their strengths, shared personal insights, and developed emotionally intelligent strategies for working together — even across geographic and cultural boundaries.

The tone was open and respectful, allowing for honest reflection and encouraging meaningful connection with feedback, especially personal impact feedback.

Key Content Areas

Johari Window:
- Exploring known and unknown aspects of self and perception
Turning Points:
- Sharing formative life experiences to build trust and understanding
Intent vs. Impact:
- Practising clarity and managing difficult feedback dynamics
Nice vs. Nasty:
- Challenging the idea that assertiveness equals aggression
Feedback Tools:
- Using frameworks like PREP, “I noticed that…”, and “When you… the effect is…” to communicate more effectively with personal impact feedback
The Art of No:
- Practising respectful ways to push back or set boundaries
Transactional Analysis:
- Applying the Parent-Adult-Child model to avoid unhelpful dynamics and promote emotionally intelligent exchanges

Desired Outcomes

Increased self-awareness and confidence in giving and receiving personal impact feedback
Greater clarity and calm in high-stakes or emotional communication moments
Tools to respond constructively to feedback without catastrophising
Stronger team cohesion, trust, and psychological safety