Communication Skills
Background & Objectives
Mitie approached Impact Factory to design and deliver a bespoke Effective Communication Skills Training programme for their security team. The objective was to help team members navigate and manage specific communication challenges related to effective communication skills. These arise in their day-to-day roles, particularly in high-pressure or emotionally charged situations where communication skills training can be beneficial.
Mitie recognised that effective communication is not only essential for maintaining professionalism and safety, but also plays a crucial role in team cohesion and overall culture. The programme aimed to equip participants with practical tools and techniques to enhance clarity. Through effective communication skills training, it focused on managing difficult interactions and building confidence.
Programme Overview
The session was designed as an interactive, practical experience that focused on developing self-awareness and communication agility. Rather than prescribing a single ‘right’ way to communicate, the session encouraged participants to build on their individual strengths. Through effective communication skills, they could make small, effective changes that could lead to greater impact.
Key Content Areas
- The Value of Communication: Exploring why effective communication matters at Mitie and in broader life, and the tangible benefits it brings. These benefits range from de-escalating tension to improving working relationships.
- Role Models in Communication: Identifying what the best communicators do — their language, tone, body language, and how they manage conflict, emotion, and differing opinions.
- Personal Strengths: Reflecting on the situations where participants already have strong impact as communicators, and what contributes to that success.
- Challenging Scenarios: Identifying communication moments that are more difficult — such as delivering difficult messages, managing emotional responses, or working with people who have very different communication styles.
- Practical Tools: Introducing simple, effective tools that can be applied immediately, even under pressure.
Desired Outcomes
- Increased self-awareness and confidence in communication style
- Improved ability to manage challenging conversations calmly and professionally through effective communication skills training
- A toolkit of practical strategies to enhance clarity, presence, and impact
- A shared understanding among team members of what effective communication looks like at Mitie
See What We Can Do For You
If you like what you’ve seen and would like to know more please contact our team.
I wanted to take a moment to send you a quick thank you for the training, it was very well received by everyone and has seen the praise continue throughout today, a huge thank you for your work on this. Members of the team who I was hoping would take most from this are the most vocal today about how good the session was, absolute masters in your craft, very grateful to you all
