Assertiveness Programme
Background & Objectives
Impact Factory has partnered with University College London (UCL) since 2017, offering a range of development programmes, including an Assertiveness Programme, tailored to the evolving needs of their staff.
As part of this ongoing relationship, UCL commissioned a full-day Assertiveness workshop. This workshop was designed to help participants develop greater confidence in their communication. It focused particularly on situations where it can be challenging to speak up, push back, or maintain professional boundaries. It’s evident how the skills learned in their assertiveness programme enhance communication.
The objective was to reframe assertiveness as a positive, practical skill. Assertiveness is not about being forceful. Instead, it’s about making conscious choices and communicating with clarity, respect, and purpose.
Programme Overview
Led by two Impact Factory facilitators, the session was interactive and reflective. It offered a supportive environment for participants to explore their personal relationship with assertiveness. This truly reflects the course’s training method in developing practical strategies and highlights the value of an assertiveness programme.
The day focused on raising awareness of individual patterns and building practical strategies. Additionally, it aimed to shift mindsets, encouraging people to see assertiveness as a learnable and adaptable skill, rather than something you either have or don’t.
Participants brought their own experiences and challenges into the session, which created space for open discussion and meaningful peer learning.
Key Content Areas
- Reframing Assertiveness
- Seeing assertiveness as a choice that supports both clarity and collaboration
- Communication Impact
- Understanding how the tone used in the assertiveness programme, body language, and mindset shape the way messages are received
- Balancing Boundaries
- Exploring the space between being overly accommodating and overly forceful
- Confidence in Conflict
- Developing strategies to stay calm and constructive when differences arise
- Shifting Language and Mindset
- Building awareness of how small changes in language and perspective can significantly influence outcomes
Desired Assertiveness Programme Outcomes
- Greater awareness of personal communication style and behaviour patterns
- Increased confidence in speaking up and holding boundaries
- Practical strategies to communicate assertively and constructively
- Tools for navigating challenging conversations that an assertiveness programme provides to achieve clarity and respect
- A mindset shift towards choice and agency in professional interactions
See What We Can Do For You
If you like what you’ve seen and would like to know more please contact our team.
It was a real pleasure to meet and work with this group during our full-day session on Assertiveness.
Your energy, openness, and commitment to the topic made for an engaging and productive experience from our side as trainers.
We truly appreciated the thoughtful input and discussions throughout the day.
It’s always rewarding to see participants so willing to reflect, share, and explore new approaches.
We wish you all the best as you put these techniques into practice!
